Q: The light flickers when turned on. What should I do?
A: If the light is flickering or does not turn on, check the batteries or try inserting new ones. If the issue still occurs,it might be that you have received a defective unit. In such case, please contact our Support Team, they will solve the problem right away.
Q: Image is upside down. Is my magnifier defective?
A: All strong magnifiers have this tendency of rotating the image upside down if they are not held close enough to the object. Try holding it at 1-2 inches distance and then slowly pulling it away until you get a clear image.
Q: How do I focus my loupe?
A: First, place the loupe directly onto the object (or it may go inside the clear plastic if it is a small object, like a ring). Slowly turn the black part of your magnifier counter-clockwise until you get a clear focused image.